Terms

TERMS & CONDITIONS

 

These Terms & Conditons (Terms) are effective as of 1st Jun 2017, and govern the terms under which you may use this website and the services associated with it. Do not access or use the Service if you do not agree to be bound by the terms. By accessing and using the Service you are agreeing to the terms. The act of registration and the use of the remittance facility mean that the registered user accepts and is bound by this agreement.

 

ACCESS TO SERVICE

 

a.Eligible Users.

You must be at least 18 years old to access or use the Service. You must be able to form legally binding contracts under applicable law.You must have a valid postal address and e-mail address. Other restrictions may apply.

b.Offer and Acceptance.

If you submit a Transaction, you are requesting that we process your Transaction, an offer which we may accept or reject at our sole discretion from our place of business.

c.Registering with us.

You must be registered with us to enable you to make a transaction. To get registered, you must provide complete and correct information about yourself sufficient to verify your identity either Passport or Photo Driving licence. Kanson Services reserve the right to accept or reject your registration.

d.Terms of the Registration.

The website is not a deposit account. All deposits taken by Kanson Services are for the sole purpose of money transfer.

 

PAYMENT

 

For each Transaction that you submit, you agree to pay us a transfer fee plus the Transaction Amount. These fees will be shown to you via the calculator provided. Cleared payment in account is required before transaction can be paid out.

Can be affected to Kanson Services account by either online, telephone banking from your account or by paying cash at any Barclays branch.

a.Foreign Exchange.

Kanson Services update the exchange rate on a regular basis and reserve the right to change the rate at any time. Payment amounts are calculated according to the exchange rate at the time of transaction.

b.Cancelling or Refund of Payments.

In the event a transaction has to be cancelled or refunded Kanson Services will refund the amount less the Transfer Fee.

 

DESTINATION PAYOUT

 

a.Payout Methods.

Funds are delivered to the Beneficiary in the manner that the registered user specify ,either Cash Pick Up or Payment into Bank Account. For cash pick up, recipient must have a valid locally accepted identity card. It is your responsibility to make sure your recipients have the necessary documents to make collection.

b.Payment time.

Kanson Services general policy is that funds paid into our bank account for the purposes of a money transfer instruction will be processed and available for collection by your beneficiary on the day of receipt of funds for specific destinations otherwise payment will be affected next day. It may take several days for funds to be actually received by us depending on the payment method you select. Funds are not considered received by Kanson Services until they are designated by our bank as cleared funds. There may be additional time to disburse those funds to the Beneficiary. This may arise where we require additional checks to verify your identity, the identity of your Recipient and other AML compliance checks. Payout will not occur until these verification procedures have been completed. You agree that Kanson Services is not liable for any and all claims and bears no liability for losses arising out of the delay or non payment to designated recipients.

 

RESTRICTIONS

 

a.General.

We may at our sole discretion refuse any Transaction or limit the amount to be transferred, either on a per transaction basis or on an aggregated basis. We reserve the right at any time, and from time to time to modify or discontinue the Service with or without notice.

a.Transaction Limits.

Kanson Services limits your ability to initiate Transactions with a set of caps on the amount of individual Transactions and the aggregate amount of Transactions that you may initiate in a period of time. These limits vary with several factors, including verification checks how long you have been an registered user, and how many other transactions you have initiated recently. Kanson Services may grant limited exceptions to these restrictions on a case-by-case basis where customers provide additional information about themselves their source of funds and the purpose of their Transactions. The Limits can be changed at any time.

b.Unauthorized Transactions.

You may not use the Service in violation of these Terms or applicable laws, rules and regulations, including but not limited to rules and regulations relating to money laundering, illegal gambling activities, fraud, and the funding of terrorist organizations.

c.Commercial Transactions.

We have no control over, and are not responsible for, the quality, safety, legality, or delivery of goods or services that you pay third parties for using the Service. You acknowledge that any use of the Service to pay for such goods and services is at your own risk.

d.Others.

You may not submit or receive a Transaction on behalf of another person or entity.

 

COLLECTION OF INFORMATION

 

1.      Privacy Policy. By agreeing to these Terms, you acknowledge and consent to Kanson Services Privacy Policy as outlined below.

2.      Disclosure. You should be aware that if we are requested or required by the police or any regulatory or government authority investigating suspected illegal activities or upon the receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using our service we shall do so and we reserve the right in our reasonable discretion to disclose details of your use of the services in relation to any or any threatened Court Proceedings in connection with your use or the use of anyone under your control of the service whether in connection with the matters set out in these Conditions or otherwise.

3.      Government Disclosures. We may provide information about you and your Transactions to government authorities and enforcement agencies as described in our Privacy Policy.

4.      Address & Identity Verification.

We are required by law to verify Identifications sent to us. We will use your Identification details for us to get verification from reputable verifying agencies.

You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

5. Responsibility.

Customers are responsible to ensure that the details provided at registration (address, telephone number, email, Identification documents(when they expire) etc.)are kept up to date. Kanson Services reserves the right to request further information about clients at any time. Failure to supply such information may result in limitation on usage of this service.

 

INDEMNITY

 

You agree to indemnify and hold Kanson Services, Providers, and their respective subsidiaries, officers, agents, partners, and employees harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of your use of the Service, your connection to the Service.

 

LIMITATION OF LIABILITY

 

In no event shall Kanson Services, Service Providers, or their respective subsidiaries, officers, agents, partners, or employees be liable for any direct, indirect, incidental, special, consequential or exemplary damages beyond the sum of £500.00 including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from any act or omission (whether negligent or otherwise) on the part of Kanson Services, disbursement partners, officers, agents, partners ,or employees.

 

GOVERNING LAW

 

These Terms and Conditions and all matters arising from or connected with them are governed by English law. The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with these Terms and Conditions (including a dispute regarding their existence, validity or termination or relating to any non-contractual or other obligation arising out of or in connection with them) or the consequences of their nullity.

 

TERMINATION.

 

We reserve the right to terminate your ability to use the Service for any reason and may cancel any pending Transaction. Suspension or termination may occur if  Kanson Services determines 1)you have not properly funded a requested Transaction; 2)you attempt to initiate a Transaction from an account that does not belong to you;(3) you use the Service, directly or indirectly, for any Forbidden Transaction; (4)you provide incorrect or false information about yourself, your accounts or about a Recipient. You understand Kanson Services may report suspicious activity to appropriate law enforcement authorities. Upon termination of your ability to initiate a Transaction for any reason, Kanson Services may terminate all your pending Transactions. If you have no outstanding obligations in connection with the Service, the Bank may credit any balance to any Funding Mechanism that you used to fund Transactions. Termination of this Terms will not affect your liability related to acts or omissions prior to termination, including your liability for any Transaction.

 

COMPLAINTS POLICY

 

Kanson Services Ltd is committed to providing a competitive and efficient service, built on the company value – “People First”. It means we deal with everyone – client, supplier, partner or employee – fairly and transparently.

We believe in employing well-trained and dedicated staff and the intelligent use of technology to help us achieve this.

Unfortunately, there may be occasions when we fall below the standards you expect, and we have simple, clear procedures in place to set out how we will deal with any complaints you may have about the service you have received.

How to make a complaint

You can make a complaint by a means that is convenient for you – for example, letter, fax, email, telephone or in person, to any member of our staff, although it may be easier for you to contact your usual dealer.

The quickest way is to email: info@kansonservices.com. This email address is monitored during UK office hours and will ensure that we can begin investigating your complaint as soon as possible.

The complaint will be recorded on our systems, and the person handling it will respond in writing by post or email within 3 business days acknowledging receipt and giving you their contact details, name and position.

We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.

If eight weeks have passed since you first raised your complaint and you have not received our final response, or you are not satisfied with our decision, you may have the right to refer your complaint to the Financial Ombudsman Service (Ombudsman).

However, please note the following:

·         Only private individuals and small business (micro enterprises) have the right to take their case to the Ombudsman.

·         The Ombudsman will only consider complaints about regulated products and services

How to get in touch

Their contact details

The Financial Ombudsman Service Exchange Tower London E14 9SR

Telephone: 0800 023 4567

E-mail: complaint.info@financial-ombudsman.org.uk

Website:www.financial-ombudsman.org.uk  

Our contact details

Complaints Team Kanson Services Ltd

Crescent House,2a Norbury Crescent, London SW16 4JU

Telephone: 020 8679 7505  Fax 020 8679 7515

E-mail: info@kansonservices.com

 

COOKIES POLICY

 

What is a cookie

A cookie is a small file of letters and numbers downloaded on to a device when the user accesses certain websites. A cookie will allow a website to recognise a user’s device.

A cookie will contain the name of internet location (the domain) from which the cookie has come and the lifetime of the cookie (a cookie will usually expire after a certain period of time).

Two types of cookies are used on this website:

·         Session cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site and;

·         Persistent cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

How we use cookies on our site and what information we collect:

Session cookies

We use session cookies:

To allow you to carry information across pages of our site and avoid having to re-enter information.

Persistent cookie

We use persistent cookies:

·         We may use persistent cookies from time to time to help us recognise you as a unique visitor when you return to our website and to monitor your use of our website;

·         To allow us to link you to any of our Partners of Affiliates should you come to our website through a paid advert or banner on a website of an Affiliate or Partner.

Use of web beacons

Some of our web pages may contain web beacons which allow us to count users who have visited these pages. Web beacons collect only limited information including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are used to track the effectiveness of a particular marketing campaign.

 

 

PRIVACY POLICY

 

Collection of information

You can visit our Web site without revealing any information about yourself. We collect only the domain names and not the e-mail addresses of the visitors. We use this information to measure the use of our site and to improve the content of our site.

We would collect information such as your name, e-mail address, name of your company, and your contact details from you primarily during the following uses of the Web Site:

·         when registering for certain services;

·         when providing us feedback on our feedback form;

·         when you opt to receive e-mail or other communications from us.

Use of information

This information will be kept confidential. We will use the information primarily for the following purposes:

·         allow you to access specific account information;

·         providing customisation. We may use the information provided by you to customise your visit to the Web Site by displaying appropriate content at our judgement and discretion;

·         send you information about us;

·         to contact you when required.

Occasionally, we may make the e-mail addresses, of those who provide information, available to other reputable organisations whose products or services we think you may find interesting. If you do not want us to share information about you with these organisations, you may inform us by email at: info@kansonservices.com

Disclosure of information

We will not disclose your information to any person, other than those business organisations mentioned above unless acting under a good faith belief that such action is necessary to:

·         conform to legal requirements or comply with legal process;

·         protect and defend our rights or property;

·         enforce the Terms of Use; or

·         act to protect the interests of our members or others.

Link to other sites

Our Web site may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those Web sites or advertisers.

Change of policy

If we decide to change our privacy policy we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Contact us

If you have any questions you may contact us at

1.      info@kansonservices.com

2.      Crescent House, 2a Norbury Crescent, London SW16 4JU

3.      Tel : 020 8679 7505

 

WEBSITE TERMS OF USE

 

This policy was last updated on the 1st June 2017

These terms of use, along with any documents referred to herein, tell you the terms on which you may make use of our website www.kansonservices.com  (The “Website”).

We recommend you read these terms of use carefully before using the Website. You are making use of the Website if you access, browse or register on it and therefore indicating that you have read and accepted these terms of use.

If you do not agree to these terms, please refrain from using our Website.

All of our services are also subject to additional terms and conditions which you may find on the website.

· Our Privacy Policy can be found on our website or by contacting us. This sets out how we collect, hold, disclose and use personal information we collect from you. By using our Website you consent to this data being collected and you warrant that all the data is accurate.

·         Our Cookie policy, detailing their use on our website, can also be found.

.       Our Disclaimer can be found on our website or by contacting our customer services team.

In the event of a conflict between the terms and conditions of any applicable agreement and these terms of use, the applicable agreement will take precedent.

About us

www.kansonservices.com is operated by Kanson Services Ltd. We are registered in the United Kingdom under the company number 5275139 (you may look this up on the Companies House Website) and our company address is Crescent House, 2a Norbury Crescent, London SW16 4JU.

We are regulated by the Financial Conduct Authority (“FCA”) and authorised by the Financial Conduct Authority under the Payment Service Regulations 2009 with Firm Reference Number: 577170

Accessing the website

We cannot guarantee that the Website, or any of the content on it, will always be available. We reserve the right to withdraw or amend the Website without notice.

We may also restrict access to some parts, or the entirety, of the Website to persons who have registered with us.

We will not be liable for the Website being unavailable at any time.

If you choose, or you are provided with, a login, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. We reserve the right to disable any login or password, whether chosen by you or allocated by us, at any time, if we believe you have failed to comply with any of the provisions contained in these Terms of Use.

As the Website visitor, you are responsible for making all the necessary arrangements for accessing the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of, and comply with, these terms of use and other additional terms and conditions.

Our liability

Nothing contained in this clause excludes or limits our liability for death or personal injury arising from negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited under English Law.

To the extent permitted by law we exclude all conditions, warranties, representations and other terms, whether express or implied, which may apply to the Website, or any content on it.

You therefore use the Website at your sole risk and we will not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance upon the information contained on the Website, to the maximum extent permitted by law.

We do not represent or warrant that the Website will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating destructive properties will be transmitted or that no damage will occur to your computer. It is your sole responsibility to ensure you have adequate protection and back up of data and equipment, as well as undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.

We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Website.

To the fullest extent permitted by English Law we, our representatives, agents and related entities hereby exclude all conditions, warranties and other terms which otherwise might be implied by statute, common law, or equity.

Additionally we will not be liable for any direct, indirect or consequential loss or damage incurred by you in connection with the website or in connection with the use, inability to use, or results of the use of the Website and any materials posted on it. This includes, but is not limited to:

·         loss of income or revenue;

·         loss of business;

·         loss of profits or contracts;

·         loss of anticipated savings

·         loss of goodwill;

·         wasted management or office time;

·         and any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Transaction concluded through the website

Contracts for the transmission of money or currency exchange formed through the Website or as a result of visits made by you are governed by the general terms and conditions.

Viruses, hacking and other offences

You must not misuse the Website by knowingly introducing viruses, Trojans, worms, bots, logic bombs or any other malicious software

You must not attempt to gain unauthorised access to the Website, the server on which our Website is stored or any server, computer or database connected to the Website.

You must not attack the Website via a denial of service (“DOS”) attack or a distributed DOS attack. If you breach this provision you will be committing a criminal offence under the Computer Misuse Act 1990.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your personal information to them. In the event of such a breach, your right to use the Website will cease immediately.

We do not guarantee that the Website will be secure or free from bugs or viruses. It is your responsibility to ensure you have up to date and effective anti-virus and anti-malware software on your phone, tablet, computer, server, network infrastructure or any other device through which you transact with us. If you believe any device through which you transact with us has been infected by any malicious software, you must notify us immediately by calling us.

We will not be liable for any loss or damage caused by a distributed DOS attack, viruses or any other malicious software that infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

We shall not be liable for any loss or damage suffered by you as a result of using public network connections, failing to have an up to date and effective anti-virus and anti-malware software or failing to notify us that your device has been infected by any type of malicious software.

Linking to the website

Upon prior written approval from us, you may link to our homepage provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement by us where none exists.

You must not establish a link on any website that is not owned by you, for example in online forums, chats or message boards.

We reserve the right to withdraw linking permission without notice.

Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisidiction

These terms of use and any contractual or non-contractual disputes in relation to it will be governed by and construed in accordance with English Law and the parties both agree to the exclusive jurisdiction of the courts of England and Wales.

Copyright

Copyright in the pages screens, information and material in their arrangement included in this Website is owned by or licensed to us unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Website for your personal information or when you use our products and services. You must not alter any material from our Website. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Website on any other website or link any other website to our Website other than accordance with this clause 10 and clause 7, without our prior written permission.

Variation

We may revise these terms of use at any time by amending this page on the Website.

It is your responsibility to check this page from time to time in order to take notice of any changes made, as they are binding on you.

Your concerns

If you have any concerns about the contents on the Website please contact info@kansonservices.com

 

 

 

 

 

 

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